Terms of service

CONVEYOR APPAREL — TERMS OF SERVICE / TERMS OF USE

Last updated: 8 October 2026

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING, BROWSING, REGISTERING ON, OR PLACING AN ORDER THROUGH THIS PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

This document is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It does not require any physical or digital signature.

1. Introduction and acceptance

1.1. The website conveyorapparel.com and all of its sub-domains, pages, content, checkout, and ordering services (collectively, the "Platform") are owned and operated by Conveyor Apparel LLP, a Limited Liability Partnership (LLPIN: ACV-5579) with its registered office at 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India ("Conveyor Apparel", "we", "us", "our").

1.2. We are a direct seller. Unlike a marketplace, Conveyor Apparel designs, markets, and sells its own branded products. When you buy from the Platform, your contract of sale is directly with us (subject to Clause 9 regarding our third-party payment and logistics partners).

1.3. These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy, and any offer-, product-, or feature-specific terms referenced in them (collectively, the "Terms"), govern your access to and use of the Platform and every Order you place. All such policies are incorporated into these Terms by reference.

1.4. By impliedly or expressly accepting these Terms (including by using the Platform or procuring our Services), you accept and agree to be bound by them and by all incorporated policies, as amended from time to time.

2. Eligibility and capacity

2.1. You may use the Platform and transact only if you are 18 years of age or older and competent to contract under the Indian Contract Act, 1872. If you are below 18, you may use the Platform only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2.2. You represent that all information you provide is true, accurate, current, and complete, that you will keep it updated, and that you are transacting for lawful, personal, non-resale purposes unless we agree otherwise in writing.

2.3. We grant you a personal, limited, revocable, non-exclusive, non-transferable licence to access the Platform and use our Services strictly in accordance with these Terms. We may refuse service, restrict, suspend, or terminate access, or cancel Orders, at our discretion where we reasonably believe these Terms or applicable law have been or may be breached, without liability.

3. About us and Grievance Officer (Consumer Protection (E-Commerce) Rules, 2020)

  • Legal name: Conveyor Apparel LLP
  • Registered / principal address: 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India
  • LLPIN: ACV-5579
  • Customer care: conveyorapparel.co@gmail.com · +91 88613 65188 · Mon–Sat, 10:00–18:00 IST
  • GSTIN: 29AAWFC2575Q1ZB

Grievance Officer (as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and rules thereunder): - Name: Meenal Paul · Designation: Grievance Officer - Email: talktomeenal@gmail.com · Phone: +91 88613 65188 · Hours: Mon–Sat, 10:00–18:00 IST - Address: 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India

We will acknowledge any consumer complaint within forty-eight (48) hours and endeavour to resolve it within one (1) month of receipt, in line with applicable law.

4. Definitions

  • "Order" — a request you submit to purchase Product(s).
  • "Product" — apparel and related merchandise we offer, most of which are made-to-order / printed on demand after your Order.
  • "Confirmed Order" — an Order we have accepted under Clause 8.
  • "Content" — all text, graphics, designs, artwork, logos, images, photographs, audio, video, and other material on the Platform.
  • "You" / "User" — any person who accesses the Platform or places an Order.

5. Account registration and security

5.1. You may browse as a guest, but certain features require you to create an Account. You are responsible for maintaining the confidentiality and security of your Account, login credentials, and one-time passwords (OTPs), and for all activity that occurs under your Account.

5.2. Your mobile number and/or email may be treated as your primary identifier. You must keep them current and notify us promptly of any change (via OTP verification where required) and of any unauthorised use or breach. We are not liable for loss arising from your failure to secure your Account or update your details.

5.3. You agree not to: (a) impersonate any person or misrepresent your identity, age, or authority; (b) create or use an Account for anyone other than yourself; (c) provide an email or number that is not your own; (d) create multiple Accounts, or create Accounts to evade limits, restrictions, or offer caps; or (e) provide false or misleading information.

5.4. If we reasonably suspect a security risk, misuse, or breach, we may require a password reset or suspend or block the Account for as long as we consider appropriate, without liability. Where a single device is associated with multiple sign-ups/logins, we may moderate such associations to protect security and prevent abuse.

6. Communications and consent

6.1. By using the Platform and providing your contact details, you consent to receive transactional/service communications (order, payment, shipping, delivery, and support messages) by email, SMS, WhatsApp, and phone. Once you place an Order, you may automatically be subscribed to order-related WhatsApp/SMS notifications.

6.2. You may receive promotional communications where you have opted in; you can opt out of promotional messages at any time using the unsubscribe/stop mechanism provided, without affecting transactional communications. This Clause is read with our Privacy Policy.

7. Nature of our products (made-to-order)

7.1. Most Products are manufactured/printed specifically for you after your Order is placed. This affects cancellation and return rights (Clauses 16–17 and the Return & Refund Policy).

7.2. Because Products are made-to-order, minor variations are normal and are not defects, including: slight differences between on-screen colours and the delivered garment (due to your device/monitor); a print-position tolerance of up to approximately ±1 cm; garment weight/GSM tolerance of approximately ±5%; and small variations inherent to fabric, dyeing, and printing.

8. Product information, sizing and descriptions

8.1. We take reasonable care to describe Products (fabric, GSM, care) accurately, but do not warrant that any description, colour, image, sizing, price, or other content is complete, accurate, reliable, current, or error-free. Product images are indicative and may not exactly match the delivered Product.

8.2. Size charts are a guide only; measurements may vary within normal tolerances. Please review the size chart before ordering; a wrong size chosen by you is not a defect.

8.3. We reserve the right to correct, change, or update any information (including price, description, and availability) at any time without prior notice, including after an Order is submitted, and to cancel affected Orders under Clause 8/12.

9. Use of AI in designs and content

9.1. Some of our artwork, imagery, product visuals, and on-site content may be created or assisted using artificial intelligence / generative tools. Such content is provided on an "as-is" basis and may occasionally contain imperfections. This does not affect the physical quality of the Product you receive, which is governed by these Terms and our Return & Refund Policy.

9.2. AI-assisted recommendations, descriptions, or chat responses (if any) are informational; you should verify critical details against the current Product listing before ordering.

10. Pricing, taxes and currency

10.1. All prices are in Indian Rupees (INR / ₹) and payments must be made in INR acceptable in India. The applicable price is the price displayed when you place the Order.

10.2. All prices displayed are inclusive of applicable Goods and Services Tax (GST). No additional tax is added at checkout — the price you see is the price you pay (excluding any separately-stated delivery charge or Cash on Delivery (COD) fee under Clause 10.5). A GST tax invoice is issued for each Order.

10.3. Where a Product shows a struck-through reference price, that reference price represents the maximum retail price (MRP) and the lower figure is the current offer price. We do not display false reference prices.

10.4. In the rare event of an obvious pricing or typographical error, we are not obliged to fulfil at the erroneous price and may cancel the affected Order and refund any amount paid (Clause 8/12).

10.5. Delivery charges, the COD fee (₹49, only if you choose Cash on Delivery) and any other charges, where applicable, are shown at checkout before you confirm your order. The COD fee is separate from shipping.

11. Orders and formation of contract

11.1. Your Order is an offer to purchase, not a concluded contract. An automated order-acknowledgement does not constitute acceptance. A binding contract forms only when we dispatch the Product or expressly confirm acceptance ("Confirmed Order").

11.2. We may, acting reasonably, decline, limit, or cancel any Order (in whole or part) before dispatch — including where the Product is unavailable, there is a pricing/description error, delivery to your location is not serviceable, we cannot verify your details, or we suspect fraud, abuse, resale, or breach. Where we cancel a paid Order, we refund the amount paid for the cancelled items (Clause 17).

11.3. We may impose per-customer / per-Order quantity limits and reject Orders exceeding typical individual consumption.

12. Suspicious, bulk, and fraudulent orders — right to cancel

12.1. We may, at any stage (including after dispatch), cancel or refuse any Order that we reasonably classify as a "Bulk Order" or "Fraudulent/High-Risk Order", including where: multiple Orders are placed for the same Product to the same/related address or Account beyond typical individual consumption; an invalid, incomplete, or suspicious address, email, or phone number is used; a coupon/offer is over-used or misused, or an Order exploits a technical glitch or loophole; or payment verification fails.

12.2. Any promotional benefit, coupon, or cashback used in such an Order may be void and forfeited, and we may withhold or reverse it. We may also disable certain features or decline future Orders for the associated Account(s).

13. Payments

13.1. You can pay online at checkout (UPI, cards, net banking, wallets) or choose Cash on Delivery (COD) where it is offered. For online payments, full payment is required at checkout for your Order to be processed. COD carries a ₹49 COD fee, shown at checkout before you confirm, and the fee applies only if you choose COD. On a COD order the full amount, including the COD fee, is payable to the courier on delivery. COD depends on PIN code serviceability and order checks, and we may decline COD for any order. If a COD order is refused or cannot be delivered, we may decline COD on your future orders.

13.2. Online payments are processed through our third-party payment partner (Razorpay) and the methods it supports (UPI, cards, net-banking, wallets), subject also to that partner's and your bank's terms. Cash on Delivery payments are collected by the courier. We do not store your full card or banking credentials. We are not liable for issues arising from lack of authorisation, bank/limit restrictions, or declined transactions on the payment side, except to the extent caused by us.

13.3. By submitting payment details, you represent that you are authorised to use the chosen method and that the details are correct. Orders are subject to fraud-screening; we may hold, verify, seek supporting documents (e.g., a government-issued ID / proof of ownership of the payment instrument), or cancel Orders flagged as high-risk, in the interest of a safe shopping environment.

13.4. High-value purchases (PAN). Where required by applicable law, for a purchase of value equal to or exceeding ₹2,00,000, you may be required to provide a copy of your PAN within the period we specify, failing which (or on any name mismatch) the Order may be cancelled.

13.5. Cash on Delivery confirmation. We may call, message or email you, more than once if needed, to confirm a Cash on Delivery order before it goes into production. If you cancel, or we cannot confirm the order with you within 48 hours of your placing it, we cancel it before printing and nothing is charged. See section 1A of the Cancellation Policy.

14. Coupons, discounts and promotional offers

14.1. General. Coupons and offers are subject to these Terms and any additional conditions stated with the offer. Unless expressly stated, offers: are valid only for the period we specify; apply only to eligible Products; cannot be exchanged for cash and have no independent monetary value; require the coupon to be applied at checkout (they cannot be added after an Order is placed); and may be modified, suspended, withdrawn, or voided by us at any time before an Order is confirmed. Only one automatic offer/coupon applies to an Order unless we state offers are combinable.

14.2. Ended codes. The codes "WELCOME10" (10% off a first order) and "BUY2GET1" (buy 2 T-shirts, get 1 free) ended on 4 October 2026 and do not apply to new Orders. Orders confirmed and paid before they ended keep the discount applied at checkout. See the Offers & Discount Terms page.

14.3. "3 Tees for ₹1,998". For every 3 eligible T-shirts in an Order, one is free (every T-shirt is currently ₹999, so 3 cost ₹1,998). Applies automatically, no code needed; crewnecks, hoodies and other Products are not eligible. Does not combine with other coupons or product/order offers, but does combine with free shipping. The earlier "Buy 3 Get 1 Free" offer ended on 26 September 2026. Full terms: Offers & Discount Terms page.

14.4. "Free Shipping". Standard delivery within India is currently free on every Order , with no minimum order value (applied automatically at checkout). Free shipping can apply alongside one product or order offer.

14.5. Anti-abuse. We may void a coupon/offer, cancel the Order, or reverse a discount where we reasonably detect misuse (multiple Accounts, bulk/reseller ordering, bots, or circumventing per-customer limits).

14.6. Refunds on discounted Orders. If returning part of a discounted Order causes it to fall below the minimum threshold for an offer, you become ineligible for that offer; any discount/cashback benefit already applied is void and adjusted against the refund, and only the actual amount paid for the returned item(s) is refunded.

15. Shipping and delivery

15.1. We ship across India via third-party logistics partners. Dispatch and delivery timelines are indicative estimates, not guarantees, and exclude delays outside our reasonable control (Clause 30).

15.2. You must provide a complete, accurate delivery address and contact number. We are not liable for failed or misdelivered Orders due to incorrect/incomplete details.

15.3. Risk and title pass to you on delivery to the address you provided (or to a person at that address who accepts delivery). Our logistics partner's record of delivery (including proof of delivery, delivery photograph, or delivery OTP where used) is valid evidence of delivery.

15.4. Delivery-claim time limit / deemed delivery. Any claim of non-receipt or non-delivery must be raised with us within 5 days of the delivery date reflected on the Platform. Failure to notify within this period is treated as deemed delivery, and we disclaim liability for such claims made afterwards. (This is without prejudice to your statutory rights where goods were genuinely not delivered.)

15.5. Failed delivery / RTO. If an Order is returned undelivered due to an incorrect address, repeated unavailability, or refusal to accept, we may (at our discretion) re-attempt delivery (re-shipping charges may apply) or cancel and refund anything you paid less actual shipping/RTO costs incurred. Nothing is refunded on a Cash on Delivery order that is refused or returned, because nothing was paid, and we may decline COD on your future orders.

16. Cancellation by you

16.1. Because Products are made-to-order and enter production as soon as your Order is confirmed, Orders cannot be cancelled or modified once placed and confirmed (for online payments, once payment is confirmed; for Cash on Delivery, once you confirm the order). This includes changes to item, size, colour, or delivery address. Please review your Order carefully before you pay or confirm. This does not affect our right to cancel an Order under Clause 11 (e.g., unavailability, pricing error, failed verification, or suspected fraud), in which case we refund the amount paid for the cancelled items.

17. Returns, refunds and exchanges

17.1. Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms. All Products are made-to-order. Because of this, we do not offer returns, exchanges, or order cancellations for change of mind or a wrong size chosen by you. Genuine damaged, defective, incorrect, or missing-item claims are always covered, as below. Key conditions:

17.2. Mandatory unboxing video. For any claim of a damaged, defective, wrong, or missing item, you must provide a single, continuous, unedited video that: begins before the outer package is opened and clearly shows the sealed, undamaged package with the shipping label legible; shows the package being opened; and shows the Product being fully inspected. Claims without such a video, or with an edited/discontinuous video, or where the video shows the package was already opened, may be rejected. This is an evidentiary requirement to prevent fraudulent claims; it does not affect your statutory rights in respect of goods that are genuinely defective or not as described.

17.3. Time limit. Eligible damaged/defective/incorrect/missing-item claims must be raised within 7 days of delivery, with the unboxing video and order details.

17.4. Condition of returns. Accepted returns must be unused, unwashed, unworn, with all original tags, labels, and packaging intact. At the time of initiating a return you may be required to confirm (e.g., via a checkbox) that the item is unused with tags intact. If a returned item is used, washed, altered, damaged after delivery, missing tags, or is not the original Product dispatched, the return will be declined, the item may be re-shipped to you, and you will not be eligible for a refund; if you refuse the re-shipped item, you remain ineligible for a refund, and we assume no liability.

17.5. Non-returnable items. Made-to-order Products are generally not eligible for return/exchange for change of mind, wrong size chosen by you, or buyer's remorse. Innerwear and personalised/customised items are non-returnable for hygiene reasons, except where defective or not as described.

17.6. Refund method and timeline. Approved refunds are made to the original payment method (or another method offered on the Platform, at your choice where available). For Cash on Delivery orders there is no online payment to reverse, so we refund by bank transfer or UPI to an account in the name on the order that you share with us (for these, the 7 business days below run from approval or from our receiving those details, whichever is later). We never ask for bank details over Instagram DM. We initiate approved refunds within 7 business days of approval; the time to reflect depends on your bank/payment provider. Refunds are conditional and with recourse to us in case of misuse.

17.7. Nothing in this Clause limits your non-waivable statutory rights under the Consumer Protection Act, 2019 for goods that are genuinely defective, hazardous, or not as described.

18. Fraud, abuse, and bad-faith conduct

18.1. To protect the integrity of the Platform and honest customers, we may restrict, suspend, or terminate Accounts, cancel Orders, withhold or forfeit credits/benefits, retain evidence, and refer matters to payment networks or authorities, where we reasonably determine that a User has engaged in fraud, abuse, or bad-faith conduct. Without limitation, such conduct includes:

  • failing to respond to, or produce documents for, payment/identity verification;
  • misuse of another person's phone, email, address, or payment instrument;
  • using an invalid/false address, email, or phone number, or transacting with malafide intent;
  • over-use or misuse of a coupon/voucher, or using an offer not assigned to the Account;
  • returning the wrong, used, swapped, counterfeit, or damaged-after-delivery item;
  • refusing to pay for, or repeatedly refusing delivery of, Orders;
  • excessive returns, unusually high return rates, or repeated delivery failures;
  • repeated or fabricated requests for compensation for allegedly fake/used/damaged/undelivered Orders;
  • initiating dishonest or bad-faith chargebacks (Clause 28);
  • any activity conducted with the intention of causing loss to our business or exploiting a glitch/loophole.

18.2. High-return / high-risk accounts. Where an Account exhibits unusually high return rates, repeated non-acceptance of shipments, or other patterns that materially affect operations, we may, after reasonable assessment: (a) restrict or moderate the Account (including limiting or reviewing future Orders); and/or (b) levy a reasonable return-processing / logistics fee, which will be disclosed to you at the time of return initiation before you proceed.

18.3. Our determinations under this Clause are made reasonably and in good faith; nothing here overrides your non-waivable consumer rights.

19. Intellectual property — OUR rights and trademarks

19.1. Ownership. All intellectual property in and on the Platform — including the "CONVEYOR APPAREL" name, word mark, logos, brand elements, taglines, original artwork and designs, product photography, text, graphics, page layout, look-and-feel, compilation, and software (collectively, "Conveyor IP") — is owned by or licensed to Conveyor Apparel LLP and is protected under the Trade Marks Act, 1999, the Copyright Act, 1957, the Designs Act, 2000, and other applicable laws. All rights not expressly granted are reserved.

19.2. Trademarks. "Conveyor Apparel" and our associated logos, marks, and design signatures are trademarks and/or works of Conveyor Apparel LLP (including the device/logo mark filed under Indian trade mark application no. 7764371 in Class 25 (Clothing, Footwear, Headwear), filed 2 June 2026, application pending). You must not, without our prior written permission (which we may give or refuse at our sole discretion, on any conditions): (a) use, reproduce, or register any of our marks (or any confusingly similar mark) in or as the whole or part of your own trademark, business name, domain, social handle, or product; (b) use our marks in connection with any goods/services that are not ours; (c) use our marks in a manner that is confusing, misleading, deceptive, or disparaging, or that implies any affiliation, endorsement, or association with us; or (d) remove, obscure, or alter any proprietary notice. Any permitted reference to our marks must attribute them to us. Any use for which you receive remuneration is a commercial use and is prohibited absent our written consent.

19.3. Limited licence to you. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You must not copy, reproduce, republish, scrape, "deep-link", frame, mirror, resell, distribute, transmit, modify, reverse-engineer, create derivative works from, or commercially exploit any Conveyor IP or Content, in whole or part, or assist anyone to do so, without our prior written consent.

19.4. No transfer on purchase. Purchasing a Product conveys only the physical Product for personal use; it transfers no intellectual property rights in any design, artwork, or mark to you.

20. Third-party intellectual property, fandom disclaimer, and takedown

20.1. Our designs are intended to be original works or to draw on generic, non-infringing themes. We claim no affiliation with, endorsement by, or licence from any brand, studio, franchise, sports body, character, or other rights-holder, and any resemblance to third-party marks or works is unintended. Descriptive or cultural references are used in a nominative, non-infringing sense only.

20.2. Notice-and-takedown. If you are a rights-holder and believe any Product or Content infringes your rights, write to our Grievance Officer (Clause 3) with: (a) your identity and authority; (b) identification of the item and the right infringed; and (c) a good-faith statement. We will review and, where appropriate, expeditiously remove or disable the item pending resolution, consistent with the IT Rules.

20.3. You agree to indemnify us (Clause 27) for any content, artwork, instruction, or personalised request you supply that infringes a third party's rights.

21. User-generated content and reviews

21.1. If you submit reviews, photos, comments, or other content ("User Content"), you represent that you own or are authorised to submit it and that it does not infringe any third-party or proprietary right, and you grant us a worldwide, royalty-free, perpetual, irrevocable, sub-licensable, non-exclusive licence to use, reproduce, adapt, publish, and display it in connection with our business (including promotion and advertising) in any media.

21.2. Reviews must be genuine and based on actually using the product. Fake, materially misleading, or undisclosed incentivised reviews are prohibited. We may (but need not) pre-screen, refuse, or remove any User Content that is unlawful, infringing, defamatory, obscene, misleading, or otherwise objectionable, and may preserve/disclose it where required by law or to enforce these Terms.

21.3. Free-sample reviews. Some reviews shown on our product pages were written by people we sent free pieces to before launch, not by paying customers. Nobody was paid to write a review.

22. Acceptable use and prohibited conduct

You must not, and must not permit others to: (a) use the Platform for any unlawful, fraudulent, or abusive purpose, or in breach of the IT Act 2000 and rules thereunder or any applicable law; (b) impersonate any person or misrepresent identity, age, or authority; (c) place Orders you do not intend to pay for or honour; (d) engage in payment fraud, coupon abuse, or multiple-Account creation to evade limits; (e) initiate dishonest chargebacks (Clause 28); (f) use bots, scrapers, spiders, "page-scrape", or automated means, or attempt to gain unauthorised access to any part of the Platform or connected systems (hacking, password mining, etc.); (g) upload or transmit viruses or harmful code; (h) infringe our or any third party's IP; (i) post content that is defamatory, obscene, pornographic, paedophilic, hateful, harassing, deceptive, misleading, or that threatens the unity, integrity, defence, security, or sovereignty of India, friendly foreign relations, or public order; or (j) interfere with other users' enjoyment of the Platform. Breach may result in Order cancellation, forfeiture of benefits, Account termination, evidence retention, and referral to authorities/payment networks.

23. Privacy and data protection

23.1. Your personal data is collected and processed per our Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules thereunder. By using the Platform you consent to such collection and processing for the purposes described (order fulfilment, payments, delivery, support, security, and fraud prevention).

23.2. You have the rights described in the Privacy Policy and may contact our Grievance Officer for data-related concerns. We may access, preserve, and disclose data where reasonably necessary to comply with law, enforce these Terms, respond to claims or your support requests, or protect the rights, property, or safety of Conveyor Apparel, our users, or the public.

24. Third-party links and services

The Platform integrates or links to third-party services (payment, logistics, analytics, reviews, social). We are not responsible for the content, policies, or practices of third parties; your dealings with them are at your own risk and subject to their terms.

25. Disclaimers of warranties

25.1. The Platform and Products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim implied warranties and conditions not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Platform will be uninterrupted, error-free, secure, or constantly available, or that timelines will always be met.

25.2. Nothing in this Clause excludes or limits any warranty, guarantee, or right that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019 or other applicable law.

26. Limitation of liability

26.1. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any Order or your use of the Platform is limited to the amount actually paid by you for the specific Order giving rise to the claim.

26.2. We are not liable for any indirect, incidental, special, consequential, or punitive loss, or loss of profit, goodwill, or data, arising from or connected with the Platform, the Services, or the Products, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility.

26.3. Limitation period. To the extent permitted by law, any claim or action arising out of or related to your use of the Platform or these Terms must be brought within one (1) year of the cause of action arising, failing which it is permanently barred.

26.4. Clauses 26.1–26.3 do not apply to liability that cannot be limited under Indian law (including for death or personal injury caused by our negligence, for fraud, or for a defective product to the extent the law so provides) and do not affect your non-waivable consumer rights.

27. Indemnification

You agree to indemnify and hold harmless Conveyor Apparel, its owner, affiliates, and their officers, directors, employees, and agents from any claim, demand, action, loss, liability, cost, or expense (including reasonable legal fees) arising from: (a) your breach of these Terms or any incorporated policy; (b) your violation of any law, rule, regulation, or third-party right (including IP rights); (c) any User Content or personalised instruction you supply; or (d) any chargeback or claim made by you in bad faith.

28. Chargebacks and payment disputes

28.1. If you believe a charge is incorrect, you agree to first contact our Grievance Officer and allow us a reasonable opportunity to investigate before initiating a chargeback with your bank/card network.

28.2. Initiating a chargeback for an Order that was delivered as described ("friendly fraud") is a breach of these Terms. In any chargeback, we may submit our full evidence pack (order records, your acceptance of these Terms, delivery proof/OTP, and any unboxing video) to contest it, and we may suspend the Account and decline future Orders. This does not prevent you exercising a genuine right where a Product was not delivered or was defective or not as described.

29. Suspension and termination

We may suspend or terminate your access, cancel Orders, forfeit goodwill credits/benefits, or delete related content, at any time, with or without notice, where we reasonably believe you have breached these Terms, engaged in fraud/abuse, or where required by law, without liability to you. You may stop using the Platform at any time. Clauses that by nature should survive (including 18–20, 26–28, and 31–34) survive termination. Your transaction details may be retained for tax/regulatory compliance.

30. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics/pandemics, war, riot, government action or change of law, strikes, logistics or payment-network failure, and internet/power outages.

31. Grievance redressal and dispute resolution

31.1. Grievance first. Before commencing any formal proceeding, you agree to raise the matter with our Grievance Officer (Clause 3) and allow at least the timelines stated there to resolve it. The parties will attempt to resolve disputes amicably, and may use mediation, before litigation, to the extent permitted by law.

32. Governing law and jurisdiction

32.1. These Terms and any dispute arising out of or in connection with them or your use of the Platform are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. The Platform is intended for sale within India only.

32.2. Subject to Clause 32.3, the courts, tribunals, and fora at Bengaluru, Karnataka, India shall have exclusive jurisdiction (and, for matters within its jurisdiction, the High Court of Karnataka at Bengaluru).

32.3. Consumer rights preserved. Nothing in Clause 32.2 restricts a consumer's statutory right under the Consumer Protection Act, 2019 to institute a complaint before the District, State, or National Consumer Disputes Redressal Commission having jurisdiction, including where the consumer resides or works. This carve-out prevails over Clause 32.2 for consumer disputes.

33. Changes to these Terms

We may amend these Terms at any time by posting the updated version on the Platform with a revised "Last updated" date; material changes take effect prospectively. Please review this page periodically. Your continued use after changes are posted constitutes acceptance.

34. General

34.1. Severability. If any provision is held invalid or unenforceable, it is severed and the remainder continues in full force.

34.2. Waiver. Our failure or delay in enforcing any provision is not a waiver of it; a waiver is effective only if given by us in writing.

34.3. Assignment. You may not assign your rights/obligations without our consent; we may assign, transfer, or subcontract ours (including in a business transfer) without notice.

34.4. Entire agreement. These Terms with the incorporated policies constitute the entire agreement between you and us regarding the Platform and supersede prior understandings. Headings are for convenience only. The English version prevails over any translation.

34.5. Notices. Legal notices to us must be sent to talktomeenal@gmail.com and 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India.

35. Contact

Questions about these Terms? Contact conveyorapparel.co@gmail.com or our Grievance Officer at talktomeenal@gmail.com / +91 88613 65188.

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