Shipping policy

CONVEYOR APPAREL — SHIPPING & DELIVERY POLICY

Last updated: 8 October 2026

This Policy forms part of, and must be read with, our Terms of Service and Return & Refund Policy. It explains how and when we dispatch and deliver your Order.

Conveyor Apparel LLP (LLPIN: ACV-5579 · GSTIN: 29AAWFC2575Q1ZB), 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India.

1. Overview

1.1. You can pay online at checkout (UPI, cards, net banking, wallets) or choose Cash on Delivery (COD) where it is offered. Cash on Delivery carries a ₹49 COD fee, shown at checkout, and may not be available for every PIN code or order. Prepaid orders are processed after successful payment. Cash on Delivery orders are processed once you confirm them, and the dispatch time below runs from that confirmation.

1.2. All Products are made-to-order (printed for you after your Order is confirmed), so dispatch involves a production/printing time in addition to transit time.

2. Where we ship

We currently ship within India only. We do not accept or fulfil orders for delivery outside India.

3. Order processing / dispatch time

3.1. Orders are typically processed and dispatched within 2–4 business days of payment confirmation or, for Cash on Delivery, of you confirming the order (this includes made-to-order production/printing and quality check).

3.2. Processing times may be longer during sale periods, new drops, high demand, or public holidays, and for multi-item Orders (which may be dispatched together once all items are ready).

4. Delivery time

4.1. After dispatch, delivery typically takes a further 3–5 business days depending on your location (metro vs non-metro / remote PIN codes), and up to 11 for remote, Northeast and J&K PIN codes. Most Orders arrive within 5–9 business days of payment confirmation or, for Cash on Delivery, of you confirming the order (up to 15 for remote, Northeast and J&K PIN codes).

4.2. All timelines are estimates, not guarantees. Total estimated time to receive an Order = processing time (§3) + transit time (§4). We are not liable for delays caused by our logistics partners, weather, regional disruptions, or other events beyond our reasonable control (see §9).

5. Shipping charges

5.1. Shipping charges (if any) are calculated and shown at checkout before you pay, based on your order value and delivery location.

5.2. Free Shipping: standard delivery within India is currently free on every Order, with no minimum order value (applied automatically at checkout). Free shipping can apply alongside one product or order offer and may be modified or withdrawn at our discretion for Orders not yet placed; any shipping charge that applies will always be shown at checkout before you pay.

5.3. COD fee. If you choose Cash on Delivery, a ₹49 COD fee applies. It is separate from shipping, so shipping stays free. The fee is shown at checkout before you confirm, and is added only if you choose Cash on Delivery.

6. Order tracking

Once your Order is dispatched, we will share a tracking link/AWB number by email/SMS/WhatsApp. Please allow some time after dispatch for tracking to update.

7. Delivery address and your responsibility

7.1. You are responsible for providing a complete, accurate delivery address, PIN code, and contact number. We are not liable for failed, delayed, or misdelivered Orders caused by incorrect, incomplete, or unreachable address/contact details.

7.2. Because Orders are made-to-order and cannot be cancelled or modified once placed and confirmed (see our Return & Refund and Cancellation Policies), please double-check your address before paying or confirming.

8. Risk, title and proof of delivery

8.1. Risk and title in the Product pass to you upon delivery to the address you provided (or to any person at that address who accepts delivery).

8.2. Our logistics partner's record of delivery — including proof of delivery, a delivery photograph, or a delivery OTP where used — is valid evidence that the Order was delivered.

9. Delays and force majeure

We are not liable for delivery failures or delays caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics/pandemics, strikes, government or regulatory action, courier/logistics disruptions, and internet/power outages.

10. Failed delivery, non-acceptance and return-to-origin (RTO)

10.1. If delivery fails because of an incorrect/incomplete address, repeated unavailability, or refusal to accept, our courier may make limited re-attempts and then return the Order to us (RTO).

10.2. In such cases we may, at our discretion, re-attempt delivery (re-shipping charges may apply) or cancel and refund anything you paid less actual forward-shipping and RTO costs incurred. On a Cash on Delivery order nothing has been paid, so nothing is refunded, and we may decline COD on your future orders.

11. Non-delivery / non-receipt claims

If your tracking shows delivered but you have not received the Order, or you believe there was non-delivery, you must notify us within 5 days of the delivery date reflected on the Platform. Failure to notify within this period is treated as deemed delivery and we may decline liability thereafter (without prejudice to your statutory rights).

12. Damaged-in-transit / wrong / missing items

For any item that arrives damaged, defective, wrong, or missing, you must raise a claim within 7 days of delivery with a valid unboxing video, as set out in our Return & Refund Policy. Approved refunds/replacements are handled per that Policy.

13. Contact / Grievance Officer

Customer care: conveyorapparel.co@gmail.com · +91 88613 65188 · Mon–Sat, 10:00–18:00 IST
Grievance Officer: Meenal Paul, Grievance Officer · talktomeenal@gmail.com · +91 88613 65188
We acknowledge complaints within 48 hours and endeavour to resolve them within one month.