Refund policy

CONVEYOR APPAREL — RETURN, REFUND & CANCELLATION POLICY

Last updated: 8 October 2026

This Policy forms part of, and must be read with, our Terms of Service. Nothing in this Policy limits your non-waivable rights under the Consumer Protection Act, 2019 for goods that are genuinely defective, hazardous, or not as described.

Conveyor Apparel LLP (LLPIN: ACV-5579 · GSTIN: 29AAWFC2575Q1ZB), 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India.

1. Summary

Every item is made to order, so we cannot offer returns, refunds, or exchanges for reasons of personal preference — size, on-screen colour, or change of mind. Please check the size guide carefully before ordering.
Where an item arrives damaged, defective, incorrect, or missing, we make it right, fast — see §3.
You can pay online (UPI, cards, net banking, wallets) or choose Cash on Delivery (COD) where it is offered, for a ₹49 COD fee shown at checkout. Refunds on Cash on Delivery orders are paid by bank transfer or UPI to an account in the name on the order that you share with us.
Report an eligible issue within 7 days of delivery with an unboxing video (§3–4). Where a video isn't available, we still review genuine claims in good faith.
Your remedy for a verified issue is your choice of a free replacement or a full refund to the original payment method (or by bank transfer or UPI for a Cash on Delivery order, see §7.1), processed within 7 business days of approval.

2. Made-to-order nature

Because Products are printed for you after your Order is confirmed, minor variations are normal and are not defects: slight colour differences vs your screen, a print-position tolerance of about ±1 cm, and garment weight/GSM tolerance of about ±5%.

3. Damaged, defective, incorrect, or missing items

3.1. Contact us at conveyorapparel.co@gmail.com or +91 88613 65188 within 7 days of the delivery date shown in your tracking, with: - your order number; - an unboxing video (see §4); and - a short description of the issue (with photos where relevant).

3.2. A claim qualifies as a manufacturing/print defect, wrong item, or missing item only where the issue is present at first opening (as shown in your evidence) and is not the result of wear, washing, alteration, or damage after delivery.

3.3. Condition on return. We may ask you to return the item for inspection before a replacement or refund is issued; items must be returned unworn, unwashed, and with original tags. We may decline a claim, with written reasons, where the returned item does not match the one originally shipped or shows use inconsistent with a first-opening defect.

4. The unboxing video (evidence standard)

4.1. For any damage/defect/wrong/missing claim, please provide a single, continuous, unedited video that begins before the sealed parcel is opened, clearly shows the shipping label and intact seal, then shows the parcel being opened and the contents fully inspected. Filming every order-opening is the best way to protect your claim.

4.2. A video is required to be disclosed, but is not the sole test of a genuine claim. Where you cannot provide a video, tell us within the 7-day window anyway — we will still review your claim in good faith using all other available evidence (clear photos, the item itself for inspection, courier weight-discrepancy records, and correspondence), and will not refuse a genuine, well-evidenced claim solely for want of a video where the issue is otherwise clearly established. Claims with a video are typically resolved faster.

4.3. Genuine hardship. If you miss the window for a reason beyond your control (e.g., a medical emergency), contact us as soon as you can with supporting evidence and we will consider your claim on its merits.

5. Your remedy

Where your claim is verified, you may choose between: (a) a free replacement of the same item, or (b) a full refund to your original payment method (or by bank transfer or UPI for a Cash on Delivery order; see §7.1 for timing), processed within 7 business days of our confirming the claim. Where a replacement is confirmed but not possible (e.g., your size/design is out of stock), we refund the item value to your original payment method (or by bank transfer or UPI for a Cash on Delivery order; see §7.1 for timing) within 7 business days.

6. Colour and print variation

Minor colour variation from the images shown — due to screen-display differences and the nature of made-to-order printing — is normal and not a defect. If the colour or design you receive is clearly and substantially different from what you ordered, that is treated as a wrong item and is covered by §3.

7. Refund method, timeline and finality

7.1. Method & timing. Approved refunds on online payments are issued only to the original payment method (as required for online payments in India), processed on our side within 7 business days of approval; it can take a further 5–7 business days to reflect, depending on your bank/card network. For Cash on Delivery orders there is no online payment to reverse, so we refund by bank transfer or UPI to an account in the name on the order that you share with us, within 7 business days of approval and of receiving those details. Send those details only by email to our customer care address in §13; we never ask for bank details over Instagram DM.

7.2. Finality. Once a refund or replacement has been issued for a specific claim, that claim is resolved. If you believe an issued refund was not received, contact us with your bank/UPI reference before raising a dispute with your bank, so we can investigate and share proof of the transfer.

7.3. Refunds are conditional and made with recourse to us in case of misuse or a subsequent chargeback.

8. Cancellations

Because we print each Order specifically for you, production begins as soon as payment is confirmed (for Cash on Delivery, as soon as you confirm the order), and Orders cannot be cancelled or modified once placed and confirmed (item, size, colour, quantity, or address). Please review your Order carefully before you pay or confirm. We confirm Cash on Delivery orders with you before printing, and may contact you more than once to do so; if you cancel, or we cannot confirm the order within 48 hours of your placing it, we cancel it before it is made and nothing is charged. If we cancel an Order (e.g., unavailability, pricing error, failed verification, or suspected fraud), you will always receive a full refund of anything you paid, to your original payment method, within 7 business days, with an email explaining the reason. A Cash on Delivery order cancelled before delivery has nothing to refund.

9. Non-delivery and Return-to-Origin (RTO)

If a delivery attempt fails and your parcel is returned to us: - Caused by you (incorrect/incomplete address, refused delivery, or an unclaimed parcel): we will offer to reship once you pay the additional forward shipping, or refund what you paid minus the actual shipping cost already incurred both ways. On a Cash on Delivery order nothing has been paid, so there is nothing to refund; we may decline COD on your future orders and ask for prepayment. - Caused by our courier or us: we reship at no extra cost, or refund in full.

10. Payment errors and failed transactions

This Policy governs delivered products only; it does not apply to failed, duplicated, or erroneous payments. If you are charged without a confirmed Order, or charged more than once for the same Order, our payment partner is required to auto-reverse the amount to your original payment method within 5 calendar days. If you don't see the reversal, email us your payment reference and we will follow up on your behalf.

11. Fraud and bad-faith claims

We may decline any claim and take action under our Terms of Service (Fraud, abuse, and bad-faith conduct) where we reasonably detect misuse — including returning a used, swapped, counterfeit, or wrong item, fabricated damage/non-delivery claims, coupon/return abuse, or dishonest chargebacks. We may retain your unboxing video, delivery proof, and Order records as evidence.

12. Your statutory rights

This Policy is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019 for goods that are genuinely defective, hazardous, or not as described. If you are unhappy with a decision, escalate to our Grievance Officer below.

13. Contact / Grievance Officer

Customer care: conveyorapparel.co@gmail.com · +91 88613 65188 · Mon–Sat, 10:00–18:00 IST
Grievance Officer: Meenal Paul, Grievance Officer · talktomeenal@gmail.com · +91 88613 65188 · 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India
Conveyor Apparel LLP · LLPIN: ACV-5579 · GSTIN: 29AAWFC2575Q1ZB
We acknowledge complaints within 48 hours and endeavour to resolve them within one month.