Cancellation Policy

Last updated: 6 August 2026

This Policy forms part of, and must be read with, our Terms of Service and Return & Refund Policy.

Conveyor Apparel LLP (LLPIN: ACV-5579 · GSTIN: 29AAWFC2575Q1ZB), 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India.

1. Orders cannot be cancelled once placed

All our Products are made-to-order (printed specifically for you) and enter production as soon as your Order is confirmed and payment is received. Accordingly, Orders cannot be cancelled or modified once placed — including changes to the item, design, size, colour, quantity, or delivery address. Please review your Order carefully — item, size (using the size chart), colour, and delivery address — before you pay, as changes are not possible afterwards.

2. No returns or exchanges for change of mind

Because Products are made-to-order, we also do not accept returns or exchanges for change of mind or a wrong size chosen by you. Please see our Return & Refund Policy.

3. Damaged, defective, incorrect or missing items

The only exception is where an item arrives damaged, defective, incorrect, or missing. In that case you may raise a claim within 7 days of delivery, with a valid unboxing video, and we will provide, at your choice, a free replacement or a full refund as set out in our Return & Refund Policy. Approved refunds are initiated to your original payment method within 7 business days of approval.

4. Cancellation by us

We may cancel an Order (in whole or part) — for example, where a Product is unavailable, there is a pricing or description error, we cannot verify your details, delivery to your location is not serviceable, or we suspect fraud or abuse. Where we cancel a paid Order, we refund the amount paid for the cancelled items to your original payment method.

5. Your statutory rights

Nothing in this Policy limits your non-waivable rights under the Consumer Protection Act, 2019 in respect of goods that are genuinely defective, hazardous, or not as described.

6. Contact / Grievance Officer

Customer care: conveyorapparel.co@gmail.com · +91 88613 65188 · Mon–Sat, 10:00–18:00 IST
Grievance Officer: Meenal Paul, Grievance Officer · talktomeenal@gmail.com · +91 88613 65188
We acknowledge complaints within 48 hours and endeavour to resolve them within one month.