Cancellation Policy

Last updated: 8 October 2026

This Policy forms part of, and must be read with, our Terms of Service and Return & Refund Policy.

Conveyor Apparel LLP (LLPIN: ACV-5579 · GSTIN: 29AAWFC2575Q1ZB), 007, E Block, Silver County, Near KSRP Quarters, Kudlu, Bangalore South, Bengaluru, Karnataka – 560100, India.

1. Orders cannot be cancelled once placed

All our Products are made-to-order (printed specifically for you) and enter production as soon as your Order is confirmed and, for online payments, payment is received (for Cash on Delivery, as soon as you confirm the order). Accordingly, Orders cannot be cancelled or modified once placed — including changes to the item, design, size, colour, quantity, or delivery address. Please review your Order carefully — item, size (using the size chart), colour, and delivery address — before you pay, as changes are not possible afterwards.

1A. Cash on Delivery orders

1A.1. We make Cash on Delivery orders only after you confirm them. After you order, we may call you on the number you gave at checkout and email you, and we may contact you more than once to confirm. Tell us whether to confirm or cancel.

1A.2. If you cancel, the order is cancelled and nothing is charged.

1A.3. If we cannot reach you after several tries, or you have not confirmed within 48 hours of ordering, we cancel the order before it is made and email you. You are welcome to order again.

1A.4. Once you confirm, section 1 applies: the order goes into production and cannot be changed or cancelled. For a Cash on Delivery order, the dispatch time in our Shipping Policy runs from the day you confirm, not the day you order.

1A.5. If a Cash on Delivery parcel is refused or comes back undelivered, there is nothing to refund because nothing was paid, and we may decline Cash on Delivery on your future orders.

1A.6. These calls and emails only confirm your order. We do not use them to sell to you.

2. No returns or exchanges for change of mind

Because Products are made-to-order, we also do not accept returns or exchanges for change of mind or a wrong size chosen by you. Please see our Return & Refund Policy.

3. Damaged, defective, incorrect or missing items

The only exception is where an item arrives damaged, defective, incorrect, or missing. In that case you may raise a claim within 7 days of delivery, with a valid unboxing video, and we will provide, at your choice, a free replacement or a full refund as set out in our Return & Refund Policy. Approved refunds are initiated to your original payment method (or by bank transfer or UPI for a Cash on Delivery order) within 7 business days of approval. For a Cash on Delivery order, the 7 business days run from approval and from our receiving the bank or UPI details you share with us; we refund only to an account in the name on the order, and we never ask for bank details over Instagram DM.

4. Cancellation by us

We may cancel an Order (in whole or part) — for example, where a Product is unavailable, there is a pricing or description error, we cannot verify your details, delivery to your location is not serviceable, or we suspect fraud or abuse. Where we cancel a paid Order, we refund the amount paid for the cancelled items to your original payment method.

5. Your statutory rights

Nothing in this Policy limits your non-waivable rights under the Consumer Protection Act, 2019 in respect of goods that are genuinely defective, hazardous, or not as described.

6. Contact / Grievance Officer

Customer care: conveyorapparel.co@gmail.com · +91 88613 65188 · Mon–Sat, 10:00–18:00 IST
Grievance Officer: Meenal Paul, Grievance Officer · talktomeenal@gmail.com · +91 88613 65188
We acknowledge complaints within 48 hours and endeavour to resolve them within one month.